How your parcel will get to you:
After placing an order and payment is completed, you will be sent an email that includes the invoice number including the tracking number.
This is an order confirmation to let you know the order has been received by us. The next notifications you will receive will be via UPS, letting you know your order has been shipped, also an email to notify of delivery.
We won’t spam you but will keep you up to date on what’s happening with your order. You can also track your order at any time via the unique UPS tracking number.
To be eligible for next day delivery, please place your order before 3pm for next working day delivery. Any order placed after 3pm will be dispatched for next day delivery the following day. If order is placed on a Friday before 3pm, the order will be with you Monday. If placed after 3pm on a Friday, the order will be with you Tuesday.
UPS MY CHOICE – This is an optional service that has benefits if you sign up to UPS My Choice. You can receive SMS notifications on your deliveries, not just with us but any companies you order from that use UPS Courier Service. You can also log into you’re My Choice at any time and select the days you are unable to receive deliveries, place orders as normal and UPS will automatically recognise when they are able or unable to attempt deliveries. It’s a completely tailored UPS service for you and free to use.
We offer four shipping options, so you can choose the best one that suits you and your schedule. To be eligible for next day delivery, please place your order before 3pm for next working day delivery. Any order placed after 3pm will be dispatched for next day delivery the following day. If order is placed on a Friday before 3pm, the order will be with you Monday. If placed after 3pm on a Friday, the order will be with you Tuesday.
ACCESS POINT - £5.95 – OUR EASIEST NEXT DAY DELIVERY
Our Access Point Delivery is a next day delivery service that delivers your order to the location you have chosen via the given options on the check out page. Access Points hold your parcel for 10 days also. This option is perfect for artists who don’t want to gamble with their opening times coinciding with delivery times or have a few errands to run. You know exactly when and where to go and collect your parcel from and will be notified when it’s ready for collection.
DIRECT DELIVERY - £5.95
Select this option for a direct next day delivery to your studio address. Direct deliveries will attempt delivery and then hold your parcel at the nearest Access Point if unsuccessful.
DIRECT DELIVERY BEFORE 12pm - £9.99
In a hurry? Selecting this option ensures your delivery will be with you before 12pm the next working day.
COD – CASH ON DELIVERY (NEXT DAY DELIVERY) - £16.99
Sick of the world being so plastic or maybe you just need an order before you’ve been able to nip to the bank? Either way, COD is for you. You pay the driver with cash and receive your goods upon arrival.
In the event that you would like to return an item or items, we offer a full money back guarantee (less delivery costs) if these items are returned within 14 days of purchase as long as they are in the exact same brand new sealed condition as they were when they arrived to you.
Please contact our customer service either by email or phone and please let us know your invoice number of the goods requiring return.
Collection will be arranged and a refund will be actioned when the item or items have arrived to us. It is down to the customer to ensure product(s) are packaged safely for their return.
In the instance of faulty goods and opened goods, please contact our customer service team via email or phone with the invoice number of the goods requiring return. Our team will advice you on how to proceed. We offer full refunds or credit notes or where fit, replacements on faulty goods and we will arrange for collection of these. In some circumstances, pictures of the faulty goods may be required; this is just for our customer service and manufacturing logs to prevent future repeats of the same issue.
At Diamond, customer service will always be key and at the heart of what we do. We work in line and accordance to the GOOD WILL RETURN POLICY. Please call us or email us on 01724 786 299 or firstname.lastname@example.org